Return & Refund Policy:
Leasetaurant strives to provide the best customer experience possible. We understand that there may be instances where a return is necessary, and we have established the following return policy guidelines:
1. Return Eligibility:
• Non-customized items can be returned based on their size and weight.
• Items not exceeding 50lbs can be returned within 30 days from the date of delivery.
• Equipment exceeding 50lbs can be returned within 3 days from the date of delivery.
2. Restocking Fees:
• Please note that a restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock.
• Returns for items under 50lbs will incur a 25% restocking fee.
• Returns for equipment over 50lbs will incur a 30% restocking fee.
3. Return Conditions for Commercial Customers:
• Items Under 50lbs: Must be returned unused and in the original packaging. These returns will incur a 25% restocking fee.
• Equipment Over 50lbs: Must be returned in the original, unopened package, and unused condition they were shipped in, including the pallet. These returns will incur a 30% restocking fee.
4. Return Credit Process:
• A return credit will be issued via check upon receipt and inspection of the returned product(s). The applicable restocking fee will be deducted from the amount due.
• Please note that any shipping charges paid at the time of purchase or processing will not be credited along with the return.
5. Shipping and Handling:
• The customer is responsible for securing a shipping agent to return the merchandise, along with all shipping fees incurred.
6. Special Ordered Products:
• Any special ordered products or products shipped directly from any manufacturer must be addressed by our Customer Returns Department.
• For any concerns regarding special ordered products, please call our Customer Returns Department at (888) 980-6951.
We value your business and aim to make the return process as smooth as possible. If you have any further questions or require assistance with your return, please don't hesitate to contact our customer service team.
Fulfillment & Delivery Policy:
At Leasetaurant, we strive to ensure a smooth and satisfactory delivery experience for our customers. Please review the following information regarding the delivery process and your responsibilities:
1. Delivery Method
• Your order will be delivered curbside on a full-size 18-wheeler.
2. Customer Responsibilities:
• Bringing the delivered items into your location is your responsibility.
• It is crucial to inspect the product for any damaged or missing items BEFORE signing the delivery receipt.
• Please make a note of any observed damage or missing parts on the carrier's delivery receipt.
• If you receive damaged products, DO NOT ACCEPT THEM.
• Failure to report any damage or missing items on the delivery receipt may result in a loss of compensation for such issues. By signing the delivery receipt without indicating these exceptions, you acknowledge that you have received the shipment in an acceptable condition.
3. Owner's Involvement:
• We advise the owner or responsible party to personally receive and inspect the deliveries to ensure they meet their standards.
4. Reporting Damaged or Missing Items:
• If any piece of the shipment is damaged or missing, follow these steps:
• Clearly note the issues on the delivery receipt before signing (e.g., "missing 3 pieces," "holes in packaging," "multiple dents on table," etc.).
• If the driver does not allow you to inspect the unit, when signing for the shipment write: “Pending Inspection, Driver couldn’t wait”
• Retain your copy of the delivery receipt.
• Contact us within 1 business day to report the damage or missing items.
• Preserve the damaged packing materials for further inspection, if required.
• Take photographs of the damaged items and their packaging.
By adhering to these guidelines, we can promptly address any shipping issues and work towards a satisfactory resolution. If you have any questions or concerns regarding the delivery process or need assistance, please do not hesitate to contact our customer service team.
