Tips for Managing a Crowded Restaurant

We are used to thinking that a full restaurant can be indicative of a good restaurant and consequently attract more customers. We have a few tips to help you with the management of a crowded restaurant.

Hire the right staff

Your staff must be able to deal very well with all kinds of clients. When problems arise, they should be able to fix it by mediating with the client. If the problem becomes bigger, they must know how to detect the moment in which the problem should be escalated to the manager of the restaurant.

Your staff must be very polite when referring to clients, so hosts and managers must be chosen carefully and intentionally.

Have enough supplies

It is important to prepare for the scenario that the restaurant is at its maximum capacity. Be sure to have enough stock of all the necessary products for a busy day, to avoid delays.

Set the maximum occupancy of the restaurant

It is important to know if your business can receive more clients. If the restaurant is full, you can put new customers on a waiting list, seat them in the bar area or a waiting room and offer some snacks, like peanuts or bread. We have furniture that will work perfectly with your waiting room.

Then, when tables become available, a text message should be sent to let them know their table is ready.

Establish a reservation system, on holidays, to avoid long waits.

Study the busiest hours

It is important to hire more staff for those busy hours, to avoid delays in the preparation and delivery of the dishes, as well as in the assignment of the tables by the hosts. Make sure you have enough staff to cover all schedules, especially during busy hours.

For the checkout of customers, you can offer self-check-out machines at each table. This way the bill can be checked, paid, and even split, so that it can be paid by several people. This allows time for waitress to take care of other patrons.

The most important thing is that your customers are satisfied with your food, your service, and your time management. Try to follow these tips, to get the best reviews from your customers.